Sales and delivery terms
https://lumegym.dk/ is owned and operated by LUMÉ ApS.

CVR no. 46051874 (hereinafter "LUMÉ or lumegym.dk")

LUMÉ ApS
Address: Valhøjs Alle 126, 2610 Rødovre
Email: info@lumegym.dk
Tel: +45 40 60 70 47
CVR no. 46051874

These terms and conditions, as well as our return policy and personal data policy, apply to the purchase of goods on Lumegym.dk in Denmark.

Subscription
You can find our subscription terms here

Prices
All products at LUMÉ include 25% VAT. We reserve the right for typographical errors, misspellings, and sold-out items on lumegym.dk, on Facebook and Instagram, in newsletters, and elsewhere where we provide information about our products.

We currently have no shipping solution; therefore, all orders are click and collect with pickup at our gym at Valhøjs Alle 126, 2610 Rødovre.

Payment and security
Paying with a credit card via the Internet is easy, inexpensive, and 100% secure. We accept MobilePay and Visa/Dankort, Visa Electron, Mastercard, etc.

Read more about payment security below. Please note that when you, as a consumer, pay with an international payment card, such as Visa and MasterCard, an automatic reservation of the amount is made on your card until the amount is debited or the reservation is canceled.

When you send your payment information, it is encrypted using a technology called SSL. This means that only PBS can read them. At no point is it possible for others to access the information, and it is neither stored nor retained. From January 2021, all transactions must go through 3D Secure, i.e., approved with NemId or SMS code (new EU rules). The amount for the goods is not debited until the goods are shipped from us. A larger amount than what you approved at the time of purchase can never be debited. If you wish to pay in any other way than stated above, please contact us by phone +45 40 60 70 47.


Order confirmation
Once you have completed a purchase at lumegym.dk, you will automatically receive an order confirmation in your inbox. If you do not receive it, there is a good chance that it is in your spam filter. Unfortunately, this is often the case with automatically sent emails. We encourage you to save your order confirmation. The order confirmation serves as your documentation if a complaint should become necessary.


If you have questions about your order, please contact us at info@lumegym.dk. Open Mon-Fri from 09:00 to 15:00.


Right of withdrawal
As a customer at lumegym.dk, you have a full right of return on non-food products. For food products, the right of return does not apply. The reason is that the necessary food safety control is lost the moment we send a product out of our warehouse. While the product is in our warehouse, we are subject to control regarding cleaning, temperature, storage, organic status, packaging, and handling. The rule exists, in other words, to maintain high quality and food safety.

For non-food products, you can always get your money back if you send the item (including a copy of the order confirmation) back and it arrives unused, intact, and in unopened original packaging. If the item is not intact/unused, we reserve the right to deduct an amount corresponding to the depreciation in value that we estimate the item has incurred. Returns must be made within 14 days. We will refund the money directly to your credit card. When you exercise your right of withdrawal, you must pay for the shipping yourself (both delivery and return shipping).

Return items should be sent to our location as a business package (important): Valhøjs Allé 126, Rødovre.

NOTE: we do not accept returns of food products, as mentioned above.

You can also return directly to our reception in the gym at Valhøjs Allé 126, Rødovre.

Complaints
Under the Sale of Goods Act, a 24-month right to complain is granted on all goods. The right to complain means that you, as a customer, can complain about defects and deficiencies in the product that have arisen up to 24 months after the purchase. However, it is a prerequisite that these deficiencies have not arisen as a result of incorrect use of the product or other damaging behavior that has caused the defect. You must complain within a reasonable time after you have discovered the defect. If you complain within 2 months, the complaint is always considered timely.

If you have a complaint, we ask you to contact us.

If the condition of the item or its packaging upon receipt is not as desired, please contact us immediately – and without using the item.


Personal Data Policy and GDPR General Data Protection Regulation
In order for you to enter into an agreement/deal with us, we need the following information:

Name, address, phone number, and email address.

We register your personal data for the purpose of being able to deliver the goods to you + communicate with you if you are a member of our membership club.

Personal data is registered with LUMÉ ApS and stored for five years, after which the information is deleted. All information is used only for your shipment and stored in our accounting for 5 years. This is solely to comply with the requirements of the accounting act for storage and documentation. We guarantee that we will never sell, rent, or lend personal information to third parties.

Your email address is only used for sending out our newsletter and other information that may be of interest to you. Here too, we guarantee that we will never sell, rent, or lend your email address to third parties.

The data controller at www.lumegym.dk is Mads Desario, partner.

As a registered user at LUMÉ, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the personal data act, and inquiries in this regard should be directed to: info@lumegym.dk

Tickets for events and retreats
When purchasing tickets for events and retreats, the ticket is sent via email. The ticket serves as an admission ticket to the event. If you wish to refund a ticket, it must be done no later than one week before the event takes place.

Retreats
If you wish to refund a ticket for a retreat, this must be done no later than one month before the retreat takes place. We will refund the full amount minus a cancellation fee of DKK 400. Tickets cannot therefore be refunded thereafter.

Disclaimer
All material on www.lumegym.dk is of a general nature and is therefore not directed at individual or specific advisory needs. lumegym.dk can therefore not be held responsible for losses, direct as well as indirect, that users may suffer by using the information.

Contact a doctor or other advisor if there is any doubt as to whether the information we provide should be used.

Copyright
The copyright or right of use to articles, images, posts, descriptions, etc. published on lumegym.dk belongs to LUMÉ ApS. If you wish to quote or refer to material from www.lumegym.dk, LUMÉ must be stated as the source.

Cookie Policy
What are cookies?
Cookies are small text files that are stored on your computer/smartphone/tablet the first time you visit a website so that your computer/smartphone can be recognized the next time you visit the website.

Cookies do not pose a threat to your computer/smartphone/tablet (such as a virus) and cookies do not access programs on your computer.

Use of cookies
Only LUMÉ ApS uses the information.

We use cookies to:
Improve the website and ensure full utilization of the website's services
Recognize users from time to time
Measure traffic and sales on www.lumegym.dk
Analyze product offerings, services, etc.
User preferences

If you do not wish to accept cookies, you can set your browser to automatically reject cookies or notify you each time a website requests to store cookies.

LUMÉ ApS
Valhøjs Alle 126,
2610 Rødovre
Tel.: +45 40 60 70 47
Year of establishment: 2025

CVR number: 46051874